Collection of Information
In order to use the Mrs Maguire’s Candleswebsite, we may require information from you in order toprovide the best service possible.All correspondence may also be collected and stored, particularly in regard to sales, support andaccounts, including Email.Any information collected by Mrs Maguire’s Candlesis collected via correspondence from you or yourcompany. This may be via the telephone, email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from Mrs Maguire’s Candlescustomers is required in order to provide you with ourproducts and/or services, and a high level of customer service.Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information(such as credit card numbers) on our website, we encrypt that information using secure socket layertechnology (SSL). When Credit Card details are collected, we simply pass them on in order to be processedas required. We never permanently store complete Credit Card details.We follow generally accepted industry standards to protect the personal information submitted to us,both during transmission and once we receive it.If you have any questions about security on our Website, you can email us at [email protected]
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you maycorrect, update, delete or deactivate it by emailing us at [email protected]
If you purchase a product or service from us, we may request certain personally identifiable informationfrom you. You may be required to provide contact information (such as name, Email, and postaladdress) and financial information (such as credit card number, expiration date).We use this information for billing purposes and to fill your orders. If we have trouble processing anorder, we will use this information to contact you.
Mrs Maguire’s Candles uses personally identifiable information for essential communications, such asEmails, accounts information, and critical service details. We may also use this information for otherpurposes, including some promotional Emails. If at any time a customer wishes not to receive suchcorrespondence, they can request to be removed from any mailing lists by emailing us at [email protected]. You will be notified when your personal information is collected by any third party that is not ouragent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Mrs Maguire’s Candles may at its discretion use other third parties to provide essential services on our siteor for our business processes. We may share your details as necessary for the third party to providethat service. These third parties are prohibited from using your personally identifiable information for any otherpurpose.Mrs Maguire’s Candlesdoes not share any information with third parties for any unknown or unrelateduses.
We reserve the right to disclose your personally identifiable information as required by law and whenwe believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding,court order, or legal process served on our Website.
Links on the Mrs Maguire’s Candles site to external entities are not covered within this policy. The terms andconditions set out in this privacy statement only cover the domain name of Mrs Maguire’s Candles.
Mrs Maguire’s Candles Security Policy
Mrs Maguire’s Candles uses the eWAY Payment Gateway for its online credit card transactions. eWAY processesonline credit card transactions, providing a safe andsecure means of collecting payments via the Internet. All online credit card transactions performed onthis site using the eWAY gateway are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by Mrs Maguire’s Candles or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protectingyour credit card data.
- eWAY at no time touches your funds; all monies are directly transferred from your credit card to themerchant account held by Mrs Maguire’s Candles.
For more information about eWAY and online credit card payments, please visit eway.io/nz
After ordering online, you will receive an email confirmation from eWAY containing your order details(if you have provided your email address). We will normally confirm receipt of your order within a fewminutes of ordering. We will attempt to send your goods within 3 working days; however if goods are unavailable delivery will take a little longer.If you wish to query a delivery please contact us at [email protected]
Refunds & Returns Policy
If for any reason you are not completely satisfied with your purchase we will give you a 7 day money-back guarantee from the time you receive the goods. Please email us at [email protected]within that time if you are not satisfied with your purchase so that we can resolve any problems.This refund policy does not apply to goods which have been worn or used, damaged after delivery, orif any attempt has been made to alter the product or if they have been dropped or broken. All productsmust be returned in their original condition. All postage and insurance costs are to be paid by thebuyer. We recommend that you return the product via Registered post and that you pre pay all postage.You assume any risk of lost, theft or damaged goods during transit & therefore advise you take outshipment registration of insurance with your postal carrier. Mrs Maguire’s Candles will not be responsible orparcels lost or damaged in transit if you choose not to insure.